Made to order
Every FunBox Design piece is handmade and made to order. Each one takes a great deal of time to take apart, lay out and frame by hand, and custom pieces are built to your exact brief. For these reasons, as a rule we don't accept returns, except in truly exceptional circumstances.
If we approve a return
In the rare case that we agree to a return, the return shipping is paid by the customer. Once we receive the piece, your refund goes back to your original payment method.
Damaged in transit
Every frame is handmade and can be damaged if it's handled roughly in transit. If your piece arrives damaged, contact us within 7 days of delivery with a few photos of the piece and its packaging. It's usually an easy fix, and we also accept exchanges.
Quality issues
If there's a problem with how your piece was made, contact us within 7 days of delivery and keep the original packaging. We'll make it right with a repair or an exchange.
Shipping costs
If your piece was damaged in transit or has a quality issue, we cover the shipping costs for the repair or exchange, both ways.
Cancellations
You can cancel your order within 24 hours of placing it. Contact us with your order number as soon as possible. After 24 hours, orders can no longer be cancelled.
Nothing in this policy affects your statutory rights under the consumer laws of your country.
Last updated November 5, 2026. Questions? Contact us or read the FAQ.